You can take away Enqya’s access to your Facebook account. You can also ask us to delete the personal data we hold. Do both if you want a full removal.
1. Remove Enqya in Facebook
This stops Enqya from receiving new data from your Facebook account.
- Open Facebook.
- Go to Settings and privacy, then Settings.
- Open Business integrations, or Apps and websites.
- Find Enqya.
- Choose Remove, and confirm.
The same path in short: Settings and privacy > Settings > Business integrations / Apps and websites > Remove.
You can open the screens directly, after you sign in to Facebook:
Removing the app does not, by itself, delete data we have already stored. For that, use step 2.
2. Email us to delete stored data
Send an email to privacy@enqya.in.
Use this subject line, so we can route it: Data Deletion Request.
In the email, include:
- the name of your business;
- the Facebook Page name, if you connected one;
- the email address on your Enqya account, if you have one;
- anything else that helps us find the right record.
We may reply to confirm that the request comes from you, or from someone allowed to act for the business.
What we delete
When we have verified the request, we delete the personal data we hold for that account and Page connection. That includes:
- account and contact details;
- business details you gave us;
- photos, videos and audio you uploaded;
- ads, captions and voiceovers we generated from that media;
- lead form submissions we retrieved from Meta;
- Page, ad account and performance data we received from Meta.
What we may keep
We may keep a short record that we received and completed the request, including the date and the contact we used, for up to 3 years. We may keep invoices and payment records for as long as Indian tax law requires.
We cannot delete data that Meta holds under its own policies. You can review that in your Facebook settings, using the steps above.
Timeline
We complete deletion within 30 days of a verified request. We then email you a confirmation.
If you only want to revoke access, and you want us to keep stored data, step 1 is enough. Write to us if you want both.
Who to contact
Dhanush Studio, Lanka Road, Ward 3, Lumding, Dist. Hojai, Assam 782447, India.
Email: privacy@enqya.in. Phone: +91 8904098496.
The wider rules are in our privacy policy, including the grievance officer under the Digital Personal Data Protection Act, 2023.